Shipping policy

Last updated: January 2026

This Shipping Policy explains how Exposed Layers fulfils physical, digital, and phygital products, including international shipping, customs responsibilities, and digital delivery.

Where Do You Ship From?

Orders may be fulfilled and shipped from one or more of the following locations, depending on availability, production, and logistics requirements:

  • Hong Kong

  • Mainland China

  • Dubai

We do not guarantee shipment from a specific origin.

Do You Ship Internationally?

Yes. Exposed Layers ships internationally to select countries. 

We ship to the following countries and regions:

Hong Kong (1-3 days delivery)

Asia-Pacific: Japan, South Korea, Singapore, Taiwan (5-10 days delivery)

North America: United States, Canada (7-14 days delivery)

Europe: United Kingdom, Germany, France, Netherlands, Belgium, Austria, Switzerland, Sweden, Denmark, Norway, Finland, Ireland, Luxembourg, Spain, Italy, Portugal (7-14 days delivery)

Oceania: Australia, New Zealand (7-14 days delivery)

Middle East: United Arab Emirates, Saudi Arabia, Qatar (7-14 days delivery)

Shipping times and delivery availability vary by destination and carrier.

Order Processing & Dispatch Times

  • Orders are typically processed within 2-5 business days after payment confirmation, unless otherwise stated on the product page.

  • Shipping times are estimates only and are not guaranteed.

  • Once an order has been dispatched and handed over to the carrier, delivery responsibility transfers to the carrier.

We are not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or events outside our control.

Will I Receive Tracking Information?

  • Tracking information will be provided where available.

  • Delivery is considered complete once the carrier marks the shipment as delivered.

  • Exposed Layers is not responsible for packages marked as delivered but not received due to circumstances beyond our control.

Who Pays Customs Duties, VAT, and Import Taxes?

Customers are solely responsible for any local customs duties, import taxes, VAT, GST, or other government chargesimposed by their destination country.

  • These charges are not included in the product price or shipping fee unless expressly stated.

  • We are unable to estimate or control customs fees.

  • Orders refused or returned due to unpaid customs charges are not eligible for refund.

Customs inspections may cause delays, which are outside our control and do not constitute grounds for cancellation or refund.

How Are Digital, Physical & Phygital Products Fulfilled?

Exposed Layers releases products across multiple collections and drops. Depending on the collection, products may be offered as:

  • Physical-only

  • Digital-only

  • Phygital (physical + digital)

Fulfilment may vary by collection:

  • Not all digital items are tied to a physical product.

  • Not all physical products include a digital component.

  • Some digital items are sold independently.

  • In other collections, the purchase of a digital item may enable or trigger the fulfilment of a physical product, or vice versa.

Fulfilment mechanics, delivery order, and access conditions are described on the relevant product or collection page at the time of purchase.

How Are Digital Items Delivered?

  • Digital-only items do not require shipping.

  • Digital items may be delivered electronically, activated through access credentials, or made available via third-party systems.

  • Delivery of digital items is deemed complete once access is granted or activation is made available, regardless of whether the digital item is subsequently accessed or used.

Can My Order Arrive in Multiple Shipments?

Yes.

Orders containing multiple items or mixed fulfilment types may be delivered in separate shipments or at different times. Digital access may be provided before or after physical delivery, depending on the collection.

Risk of Loss

All physical products are shipped at the customer’s risk once handed over to the carrier. Exposed Layers is not responsible for loss, theft, or damage occurring after dispatch.

Address Accuracy & Failed Deliveries

Customers are responsible for providing accurate and complete shipping information at checkout.

  • Orders returned due to incorrect address details, refusal of delivery, or unpaid customs duties may not be eligible for reshipment or refund.

  • Any additional shipping or handling costs incurred will be the responsibility of the customer.

Returns Shipping (If Approved)

If a return is approved in accordance with our Return & Refund Policy:

  • Return shipping costs are paid by the customer

  • Original shipping fees are non-refundable

  • We recommend using a trackable shipping service

Packaging

Packaging materials may vary depending on fulfilment location and logistics requirements. We aim to use thoughtful and responsible packaging practices wherever possible.

Questions About Shipping

If you have questions about shipping or fulfilment, please contact us before placing your order:

📧 exposedlayers@gmail.com